2 Replies Latest reply on Oct 17, 2019 4:36 PM by Matt O'Donnell

    V12 Address Book access for View/Create Contact privileges

    Matt O'Donnell
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      Not sure whether anyone has raised or discussed this previously... I find the privileges to View or Edit Contacts in the Address Book to be counter-intuitive. When using a Master Contact in the Address Book config, you need to edit the Master Contact to view the associated Contacts, yet when viewing the Master Contact, you have the ability to create a new Contact.


      The reason for raising this is that I'd like some agent users to be able to view existing Contacts associated with a Master Contact, however I don't want to have to provide edit access to Master Contacts to achieve this.