1 Reply Latest reply on Oct 16, 2019 8:12 AM by Cris Coffey

    Is the auto account create option available for self-service in Track-It! 2019?

    Ken Soszka
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      If not, what happens when an email is sent to the track it inbox from someone who does not have a self-service account? Thanks!

        • 1. Re: Is the auto account create option available for self-service in Track-It! 2019?
          Cris Coffey

          This feature caused some complaints in prior versions so it is not included in Track-It! 2019. The complaint was that end users always forgot their passwords so they would just try to create a brand new account every time they created a ticket. Best practice is to use AD integration so the users just automatically authenticate and they have no additional user IDs or passwords to remember. If you are using AD importer, them emailing in a ticket should never be a problem. If not and they don’t have a requestor account, then the ticket would get created and their email address would be entered into the Alt Email field of the ticket but the ticket wouldn’t be assigned to a requestor account.