10 Replies Latest reply on Nov 6, 2019 6:19 AM by Rohit Sharma

    Tras reinicio del servidor, Bladelogic no funciona correctamente

    Adm Red Exterior AREX
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      Buenas tardes:

       

      Hemos comprobado que tras el reinicio del servidor donde está alojado Bladelogic Version: 8.9.01.68, los procesos de la aplicación no terminan de arrancarse correctamente y para que se quede operativo debemos parar todos los servicios y arrancarlos manualmente. El servidor tiene Windows Server 2012 R2 Standard y el siguiente procesador:

       

      Tenemos dudas sobre como revisar este problema, no sabemos si es algo que ocurre desde que se instaló o relacionado con la configuración. ¿Podéis indicarnos como podemos revisarlo?, gracias.

        • 3. Re: Tras reinicio del servidor, Bladelogic no funciona correctamente
          Bill Robinson

          Google says:

          We have verified that after the reboot of the server where Bladelogic Version: 8.9.01.68 is hosted, the application processes do not finish booting correctly and for it to remain operational we must stop all services and start them manually. The server has Windows Server 2012 R2 Standard and the following processor:

          We have doubts about how to review this problem, we do not know if it is something that has happened since it was installed or related to the configuration. Can you tell us how we can review it? Thank you.

           

          A few things:

          The CPU doesn't matter here.

          We need the actual error message you see.  sometimes the application server process can take a while to startup, longer than the time windows thinks it should start.  normally the service will complete startup.  have you tried letting the system alone and see if the application server service starts eventually ?

           

          i'd also suggest opening a ticket and we have a few spanish speaking support folks that can do a better job than google translate.

           

          ---

          La CPU no importa aquí.

          Necesitamos el mensaje de error real que ves. a veces, el proceso del servidor de aplicaciones puede tardar un tiempo en iniciarse, más tiempo del que Windows cree que debería iniciarse. normalmente el servicio completará el inicio. ¿Has intentado dejar el sistema solo y ver si el servicio del servidor de aplicaciones se inicia eventualmente?

           

          También sugeriría abrir un boleto y tenemos algunas personas de apoyo que hablan español que pueden hacer un mejor trabajo que el traductor de Google.

          2 of 2 people found this helpful
          • 5. Re: Tras reinicio del servidor, Bladelogic no funciona correctamente
            Adm Red Exterior AREX

            Hi Bill,

             

            We have found an error lines in rscdsvc's log, Is this information valid for the issue?

             

            -----------------------------------------------------------------------------------------------------------------------------------------------

            ...

            02/25/19 12:52:21.033 INFO     rscdsvc - HandleAgentStart: Agent process started ("D:\APPSYS\BMC Software\BladeLogic\RSCD\/RSCD.exe")

            02/25/19 12:53:24.929 ERROR   rscdsvc - ManageAgent: Agent down hard thread(13826720)

            02/25/19 12:53:24.929 ERROR   rscdsvc - ManageAgent: Agent being restarted - count=1

            02/25/19 12:53:26.943 INFO     rscdsvc - HandleAgentStart: Agent process started ("D:\APPSYS\BMC Software\BladeLogic\RSCD\/RSCD.exe" -r -R)

            02/25/19 12:54:09.328 INFO     rscdsvc - HandleAgentStart: Agent process started ("D:\APPSYS\BMC Software\BladeLogic\RSCD\/RSCD.exe")

            05/22/19 09:31:18.318 INFO     rscdsvc - HandleAgentStart: Agent process started ("D:\APPSYS\BMC Software\BladeLogic\RSCD\/RSCD.exe")

            05/22/19 09:31:34.053 ERROR    rscdsvc -  s8120bldp001 2440 SYSTEM (Not_available): (Not_available): ACNP_Open: No Agent Control Pipe detected, Service manager cannot control agent: The system cannot find the file specified.

            05/22/19 09:31:34.053 ERROR   rscdsvc - HandleAgentStart: Agent process may have failed to start, Check for Agent hung processes or Agent resources still in use, consier reboot

            05/22/19 09:31:47.333 ERROR    rscdsvc - ManageAgent: Agent down hard thread(14023328)

            05/22/19 09:31:47.333 ERROR    rscdsvc - ManageAgent: Agent being restarted - count=1

            05/22/19 09:31:49.473 INFO     rscdsvc - HandleAgentStart: Agent process started ("D:\APPSYS\BMC Software\BladeLogic\RSCD\/RSCD.exe" -r -R)

            05/22/19 09:32:44.648 INFO     rscdsvc - HandleAgentStart: Agent process started ("D:\APPSYS\BMC Software\BladeLogic\RSCD\/RSCD.exe")

            05/30/19 08:40:51.008 INFO     rscdsvc - CRSCDsvc::OnStop: Recv SERVICE_CONTROL_STOP

            05/30/19 08:40:51.008 INFO     rscdsvc - ManageAgent: RCVD shutdown signal

            05/30/19 08:40:51.008 INFO     rscdsvc - ManageAgent: RSCD service stopping by request

            05/30/19 08:40:53.321 INFO     rscdsvc - RSCDsvc::Run: Service stopped

            05/30/19 09:19:21.789 INFO     rscdsvc - HandleAgentStart: Agent process started ("D:\APPSYS\BMC Software\BladeLogic\RSCD\/RSCD.exe")

            06/30/19 02:54:29.544 ERROR    rscdsvc - ManageAgent: Agent down hard thread(13695648)

            06/30/19 02:54:29.544 ERROR    rscdsvc - ManageAgent: Agent being restarted - count=1

            06/30/19 02:54:31.669 INFO     rscdsvc - HandleAgentStart: Agent process started ("D:\APPSYS\BMC Software\BladeLogic\RSCD\/RSCD.exe" -r -R)

            06/30/19 02:55:08.408 INFO     rscdsvc - HandleAgentStart: Agent process started ("D:\APPSYS\BMC Software\BladeLogic\RSCD\/RSCD.exe")

            ------------------------------------------------------------------------------------------------------------------------------------------

             

            Thanks,

            • 6. Re: Tras reinicio del servidor, Bladelogic no funciona correctamente
              Bill Robinson

              that message indicates the rscd isn't starting.  but that is back in june so probably not relevant.

              • 7. Re: Tras reinicio del servidor, Bladelogic no funciona correctamente
                Adm Red Exterior AREX

                - Just this weekend the same error has occurred the same, in rscdsvc's log appears:

                 

                10/26/19 02:05:10.480 ERROR    rscdsvc - ManageAgent: Agent down hard thread(14285472)

                10/26/19 02:05:34.739 INFO     rscdsvc - HandleAgentStart: Agent process started ("D:\APPSYS\BMC Software\BladeLogic\RSCD\/RSCD.exe")

                 

                - The next lines are in rscd.log, just in the reboot moment:

                 

                10/26/19 02:05:35.051 INFO     rscd -  s8120bldp001 2336 SYSTEM (Not_available): (Not_available): Configured to use protocol: tlsv1,tlsv1_2

                10/26/19 02:05:35.051 INFO     rscd -  s8120bldp001 2336 SYSTEM (Not_available): (Not_available): Configured to use ciphers: AES256-SHA:DES-CBC3-SHA

                10/26/19 02:05:35.286 INFO     rscd -  s8120bldp001 2336 SYSTEM (Not_available): (Not_available): FIPS Enabled

                10/26/19 02:05:35.286 INFO     rscd -  s8120bldp001 2336 SYSTEM (Not_available): (Not_available): Agent version is 8.9.01.68

                10/26/19 02:05:40.951 INFO     rscd -  s8120bldp001 2336 SYSTEM (Not_available): (Not_available): Platform Details: x86_64;s8120bldp001;6.3;WindowsNT;9200;x86_64

                10/26/19 02:05:40.967 INFO     rscd -  s8120bldp001 2336 SYSTEM (Not_available): (Not_available): OpenSSL version: OpenSSL 1.0.2j-fips  26 Sep 2016

                10/26/19 02:05:40.998 INFO     rscd -  s8120bldp001 2336 SYSTEM (Not_available): (Not_available): Main: **** RSCD started (app) ****

                10/26/19 02:05:41.029 INFO     rscd -  s8120bldp001 3452 SYSTEM (Not_available): (Not_available): User Privilege Mapping enabled.

                10/26/19 02:05:41.029 WARN     rscd -  s8120bldp001 3452 SYSTEM (Not_available): (Not_available): Server Service is not started: Assuming this as workstation

                10/26/19 02:05:41.029 INFO     rscd -  s8120bldp001 3452 SYSTEM (Not_available): (Not_available): The following local user will be used by the agent for user privilege mapping: BladeLogicRSCD

                10/26/19 02:05:41.154 WARN     rscd -  s8120bldp001 3452 SYSTEM (Not_available): (Not_available): Server Service is not started: Assuming this as workstation

                10/26/19 02:06:14.331 INFO     rscd -  s8120bldp001 5996 SYSTEM (Not_available): (Not_available): FIPS already enabled

                10/26/19 02:06:15.815 INFO1    rscd -  ::1 5996 BladeLogicRSCD@S8120BLDP001->Administrator@S8120BLDP001:PrivilegeMapped (System:System): CM: > [null] Deleting //s8120bldp001/e/nsh/storage/tmp/s8120bldp001

                10/26/19 02:06:28.454 INFO1    rscd -  ::1 6320 BladeLogicRSCD@S8120BLDP001->Administrator@S8120BLDP001:PrivilegeMapped (System:System): CM: > [null] Deleting //s8120bldp001/e/nsh/storage/tmp/_pxe

                10/26/19 02:15:41.505 INFO     rscd -  s8120bldp001 2336 SYSTEM (Not_available): (Not_available): Main: Starting AgentHouseKeeping.

                10/26/19 02:25:41.504 INFO     rscd -  s8120bldp001 2336 SYSTEM (Not_available): (Not_available): Main: Starting AgentHouseKeeping.

                 

                Could you help me?, thanks.

                • 8. Re: Tras reinicio del servidor, Bladelogic no funciona correctamente
                  Bill Robinson

                  start attaching the logs w/ the adv editor or open a support case.

                  • 9. Re: Tras reinicio del servidor, Bladelogic no funciona correctamente
                    Adm Red Exterior AREX

                    Sorry, but I can't find where to attach the log. Where is the adv editor?

                    • 10. Re: Tras reinicio del servidor, Bladelogic no funciona correctamente
                      Rohit Sharma

                      Login to communities and then click on the Reply to reply to this post. You will see Advanced Editor on the top :