1 Reply Latest reply on Oct 17, 2019 2:32 PM by Jonathan Piechur

    Update DWPA Service Request via REST Endpoints

    Jonathan Piechur
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      Hello,

      I am attempting to integrate DWPA 18.08 with an external system, which needs to be able to send back to DWP when a ticket has been marked as complete so as to proceed with the Service Request. Does an endpoint exist to update a Service Request? I found documentation around Endpoints in DWPA, but none of them seem to fit my requirements. Are there any that are not documented here that might meet my requirements?

      Endpoints in the BMC Digital Workplace Catalog REST API - Documentation for BMC Digital Workplace Advanced 18.08 - BMC D…

      I want to essentially utilize something similar to Receive Task, except instead of utilizing the SB:ServiceRequestStub form in Remedy, I need to be able to send the data straight into DWPA. 

      Waiting for a response - Documentation for BMC Digital Workplace Advanced 18.08 - BMC Documentation