I am attempting to integrate DWPA 18.08 with an external system, which needs to be able to send back to DWP when a ticket has been marked as complete so as to proceed with the Service Request. Does an endpoint exist to update a Service Request? I found documentation around Endpoints in DWPA, but none of them seem to fit my requirements. Are there any that are not documented here that might meet my requirements?
I want to essentially utilize something similar to Receive Task, except instead of utilizing the SB:ServiceRequestStub form in Remedy, I need to be able to send the data straight into DWPA.
BMC engineers has stated that this is a customization.