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Collect filter, api and sql logs during the change, then share with us.
Your dev env has the same version products? Your prod env is in server group?
The doc below is not about change password action, but maybe helps
no, this is OK on TEST machine. SSO server is not available (was decommissioned) and the workflow continues against LDAP and then you see it works.
While in PROD system, after inicializing ATSCONFIRMPWD nothing is happening.