I manage a very small IT department and we use Track-It. I would like to have a template for new users which lists all of the possible things that they would need to do for a new user and either indicate that it was done or mark as NA. I know Track-It has assignments but that spawns individual tickets which would be awesome for bigger IT departments that have different groups that handle different things (like a telephony group, individual application groups, etc.). In our department the tech handles it all.
I know that Track-It supports some custom text fields which I could utilize in a form, but I am not sure it would do enough fields for what I need. I thought about using the additional information field, but I am not sure I can add line breaks in the template.
How are some ways that you all accomplish this in your environments?
Are you using Track-It! 11 or Track-It! 2019? Normally users do this with Templates that create the individual assignments as you mentioned.