5 Replies Latest reply on Dec 10, 2019 10:41 AM by Guruprasad Balachandra

    Error while Approving  DWP 1908

    Guruprasad Balachandra
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      When the user (approver) logs into DWP > My Activity
      Requests which are waiting for user's approval are displayed. When you click on the item or on approver button you get an error "There was a server error. please try again". looking at the DWP logs i can see following errors


      10:52:51.604 | http-nio-9000-exec-1 | RID: 5328 | OpId: 11ae3756-a473-471d-a061-2f7cca | ERROR | c.b.b.d.approvals.ApprovalSource | Error getting approval by ID com.bmc.bsm.myit.vo.event.ID@528c7ea2[id=AGGAA5V0GY6MEAPW0DLVPV2K5SLHYM,source=APR,instance=srm].
      com.bmc.bsm.myit.service.exceptions.ServiceException: com.bmc.bsm.myit.dao.DaoException
      at com.bmc.bsm.myit.service.assistance.ServiceRequestServiceImpl.getByRequestId(ServiceRequestServiceImpl.java:409)
      at com.bmc.bsm.dwp.approvals.SrmApprovalOrderService.getOrderEvent(SrmApprovalOrderService.java:72)