3 of 3 people found this helpful
You need to set notification criteria as it is mentioned on https://docs.bmc.com/docs/display/TSIM110/Creating+a+new+notification+policy
It needs to be set for severity slot and all the values entered that you wish to be notified for.
Also, be aware of what it says for 'Event Status that will Notify User' as that can result in duplicate emails.
If you are still having trouble getting this to work how you expect then please provide a baroc of the notification policy or refer to https://communities.bmc.com/docs/DOC-57342 where it mentions using mposter to change slots in the policy.