Hi Lakshmipriya, I've noticed you've been asking a lot of questions lately. You are on version 11.6 which is pretty deprecated (though still officially supported). Has your organisation begun planning your transition to the current version of FootPrints? I'd hate to see you guys spend a lot of time modifying and developing your old version only to have to re-spend that effort on the current version of FootPrints.
We had so many discussions regarding this transition with our teams.
We have also tried and given demo of V12 ,but somehow they don't like the look and feel of V12 and they are more comfortable with current version and not ready to move into V12.
We have previously used CA tool for incident & change management and now we are integrating to Footprints.
So , we are trying to achieve all of our requirements with our current version 11
In version 11.x there is no supported way to change the address book unfortunately.
This ability has been delivered in version 12