1 Reply Latest reply on Oct 3, 2019 1:01 PM by Cris Coffey

    Trackit 2019 - Automatic Rules

    Isdept Stevens
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      Hi there,

       

      we noticed there are some rules set up automatically in place that we have not activated or is set up.

       

      For example, when we reply to a ticket notification, it automatically appended to the original ticket.

       

      Are there a list of these rules that are coded in the system?

       

       

      TIA

       

      Lisa