1 Reply Latest reply on Oct 15, 2019 5:41 AM by Cris Coffey

    Hyper Link to pass the ticket ID in a URL so the technician can click on notification link in message?

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      Is there a way in 2019 R3 to code a hyper link that would go straight to the ticket ID for a technician?  I was looking at the existing OOB rules and did not see an example of being able to pass the ticket ID so if someone clicked on the link it would take them straight to the ticket ID.


      This would be for technicians on Urgent tickets.