4 Replies Latest reply on Sep 27, 2019 1:05 AM by PAWAN KAUSHIK

    Is it possible to use different set of SLA under same module (e.g. Incident)?

    Wai Man TANG
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      I would like to use different set of SLA in the same module, which is Incident.

       

      For example,

      For request form A, it will use SLA set A.

      For request form B, it will use SLA set B.

       

      May I know is it possible to do so? If yes, how to proceed it?

       

      Thank you.