3 Replies Latest reply on Sep 26, 2019 10:53 AM by Stefan Hall

    RBE Incoming - Strip HTML Signature Images from Attachment

    Parag Ghanekar
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      With RBE all HTML Images (Signature line logo etc.) are added as an attachment then zipped into one and attached to the ticket.


      If a file is attached to the email it along with other Images/logos etc, are added to the same attachment zip.


      The Problem is that with everyone using the signature line, every ticket has the attachment, which means support staff start to ignore attachments unless it is explicitly stated in the email text that there is a file attached.


      Is there way i can strip out the HTML images/Logos etc. and just attach the attachment to the ticket.