Can you please elaborate the issue what you are facing. so that anyone of us can help on that.
1. In general you can get the event details from mcdb of the cell in the location %MCELL_HOME%\var\<cell_name> folder. From there the event operations happens.
2. If want to check the mapping, then you can check the DefaultMapping.map file under the %BMC_PROACTIVENET_HOME%\integrations\IBRSD\conf
3. In the same above IBRSD folder you can check the logs regarding the integration process calls and submissions happen on the event to generate the Incident.
Thank you for the information.
Actually we have faced issue with create INC's, We found some Alerts related INC's are created, Some Alerts related INC's are not created. So I need to check that event information which host INC's are not created?
And i found one file BPPM servers as UnsentEvents file in IBRSD Log's, what is this file and what is the use of this file.
I think below lines will clarify your query.
Event logging occurs for failed events, and these events are stored in the UnSentEvents file in BAROC format. If that file becomes full, a new file, UnSentEvents.1, is created to store the existing failed events, and new failed events are again sent to the UnSentEvents file. Future incident creation using the same Integration for BMC Remedy Service Desk instance is halted for the following amount of time:
it's mentioned there in the documentation as well what for which file.
Is there any option to check these unsent event details in BPPM Operator console? or any other console?