2 Replies Latest reply on Sep 25, 2019 5:47 AM by Parag Ghanekar

    How to create Assignment report for Work Order?

    Parag Ghanekar
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      Has anyone managed to create a report for Assignments of Work Order ?

       

      Work Order doesn't have an assignment log table like Incidents, so i am not sure how i can report on this.

       

      I would also like to understand the logic behind this and why BMC have not added the same functionality for Work Order .

       

      I have a requirement to create a report showing Assignment times and duration for 3rd line support groups. and display the total assigned tickets and average assignment duration etc.