4 Replies Latest reply on Oct 10, 2019 2:26 AM by Ramona Waßmann

    Archive Definition is deleted and disabled after changing the Description Text ???

    Ramona Waßmann
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      Hi !

       

      My problem at ARS 9.1.06 on archiving:

       

      I must define archiving in remedy, more precisely in the form “MIN:INJ:Incident_Join”.

      Because it is a Join Form, it isn´t possible to archive it, I know.

       

      Therefore I defined archive settings in the form “MCC:VOR:RUD:Rudimentticket” (together
      with the “MIN:INK:Incident_Komplement” the base forms for MIN:INJ:Incident_Join).

       

      In AR System Archive Manager Console it  appeared.

       

      It already worked, data was copied into the archive form, that was created (it´s name is “MCC:VOR:RUD:Rudimentticket_archive”)
      and deleted from Source. Everything was cool...

       

      After testing, I noticed a typing error in the Field “Archive Description” in the Definitions of Archive in form “MCC:VOR:RUD:Rudimentticket”

      and I changed and saved it. A small thing I thougt.

       

      But at that time the type of the archive form (“MCC:VOR:RUD:Rudimentticket_archive”) changed
      into “Regular”….before it was correctly in type “Archive”.

       

      I closed the “MCC:VOR:RUD:Rudimentticket” form and opened it again. The setting of archive was deleted completely,

      the type of “MCC:VOR:RUD:Rudimentticket_archive” changed back to “Archive”.

       

      It seemed, I never made an Archive Definition….

      (Archive Type is “NONE”, Archive Type is DISABLE and every other field is empty !!!)

       

      In AR System Archive Manager Console it was deleted as well…

       

      Why is this possible ? Only a correction in a word, not in any Qualification or Archive State or Archive type…

       

      After that I created another completely new form (regular form), to test it again.

      In this form I can change whatever I want, without any problems.

       

      So what´s the difference between “MCC:VOR:RUD:Rudimentticket” and any other regular form ?

       

      Is there anyone with the same problem, or someone who can explain this ?

       

      Thanks in Advance and please excuse my poor English!

       

      Regards,

      Ramona

        • 1. Re: Archive Definition is deleted and disabled after changing the Description Text ???
          rodrigo barcat

          Hello, Ramona Waßmann

           

          Can you collect 2 kind of logs in 2 moments?

           

          1 - Create a new regular form, achieve and following by the way that everthing is fine.

          2 - Get a log of error moment

           

          Collect filter and sql logs in different files, please. Then share with us.

          btw, I will test your described scenario in my environment.

          • 2. Re: Archive Definition is deleted and disabled after changing the Description Text ???
            Ramona Waßmann

            Hello Rodrigo Barcat,

             

            I hope I understand your request for the log files correctly.....

             

            I made sql- and filter.log from the new build form (arfilter_FormMONA.log

            / arsql_FormMONA.log), when changing the description field and saving it

             

            and another sql- and filter.log from the MCC:VOR:RUD:Rudimentticket

            (arfilter_FormRudiment.log / arsql_FormRudiment.log), when changing the

            same field....

             

            Here are the .logs

             

             

             

            Thanks a lot....

             

            I hope there is something to see, I don´t know which I have to look for...

                 )

             

             

            Mit freundlichen Grüßen

             

            Ramona Waßmann

            4080KC Automationsdienste

            4081TM Team Prozessautomation

             

            Nord Ost West Informationstechnik GmbH

            Gartenstraße 194, 48147 Münster

             

             

            Telefon: 0251 238-2742

            Telefax: 0251 238-162742

             

            E-Mail: ramona.wassmann@now-it.de

             

             

             

             

             

             

            Von:    rodrigo barcat <communities_update@bmc.com>

            An:     Ramona Waßmann <ramona.wassmann@now-it.de>

            Datum:  01.10.2019 15:01

            Betreff:        You have been mentioned by rodrigo barcat in Re: Archive

            Definition is deleted and disabled after changing the Description Text ???

            in BMC Communities

             

             

             

             

            BMC Communities

             

            You have been mentioned

            by rodrigo barcat in Re: Archive Definition is deleted and disabled after

            changing the Description Text ??? in BMC Communities - View rodrigo

            barcat's reference to you

             

            Hello, Ramona Waßmann

             

            Can you collect 2 kind of logs in 2 moments?

             

            1 - Create a new regular form, achieve and following by the way that

            everthing is fine.

            2 - Get a log of error moment

             

            Collect filter and sql logs in different files, please. Then share with

            us.

            btw, I will test your described scenario in my environment.

             

             

            Participate in the conversation by replying to this email

             

             

            This email was sent by BMC Communities because you are a registered user.

            You may unsubscribe instantly from BMC Communities, or adjust email

            frequency in your email preferences

            • 3. Re: Archive Definition is deleted and disabled after changing the Description Text ???
              Snehal Gaikwad

              Hello Ramona,

               

              Your issue looks similar to the issue mentioned in below community link. We also have Defect created for this. Please check.

               

              (ARERR 317) Error - Duplicate form name : [AR System Email Messages Archive, AR System Email Messages]

               

              SW00560927

               

              Regards,

              Snehal

              • 4. Re: Archive Definition is deleted and disabled after changing the Description Text ???
                Ramona Waßmann

                Hello Snehal,

                 

                I just  tested it in the same way as discribed...

                 

                Yes, the Type changes into "Regular", but if I reopened the Rudiment form

                after saving , there was only a change in the 3 fields below......

                 

                 

                At my problem, the Archive settings was completly set on NONE after saving

                changes and reopen the Rudiment Form...additionally to the change of the

                Type change.....

                 

                 

                So I don´t know if it´s the same fault.....

                 

                On the other hand, it´s the first idea to my problem so far...  )

                 

                Hhhhmmmm.....

                 

                 

                Mit freundlichen Grüßen

                 

                Ramona Waßmann

                4080KC Automationsdienste

                4081TM Team Prozessautomation

                 

                Nord Ost West Informationstechnik GmbH

                Gartenstraße 194, 48147 Münster

                 

                 

                Telefon: 0251 238-2742

                Telefax: 0251 238-162742

                 

                E-Mail: ramona.wassmann@now-it.de

                 

                 

                 

                 

                 

                 

                Von:    Snehal Gaikwad <communities_update@bmc.com>

                An:    Ramona Waßmann <ramona.wassmann@now-it.de>

                Datum:  07.10.2019 11:44

                Betreff:        Re:  - Archive Definition is deleted and

                disabled after changing the Description Text ???

                 

                 

                 

                 

                BMC Communities

                 

                Archive Definition is deleted and disabled after changing the Description

                Text ???

                reply from Snehal Gaikwad in Remedy AR System - View the full discussion

                 

                Hello Ramona,

                 

                Your issue looks similar to the issue mentioned in below community link.

                We also have Defect created for this. Please check.

                 

                (ARERR 317) Error - Duplicate form name : [AR System Email Messages

                Archive, AR System Email Messages]

                 

                SW00560927

                 

                Regards,

                Snehal

                 

                 

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