5 Replies Latest reply on Sep 23, 2019 4:07 PM by Ken Soszka

    Should the Change Summary drop-down in a Ticket show Change Policies in Track-It! 2019?

    Ken Soszka
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      I feel like this worked, in the current version 20.19.03, but now it is not working or I am thinking of something else.

       

      In a Ticket, should clicking the dropdown arrow for Chage Summary show a list of your Change Policies, and allow you to choose one to apply to the ticket? I am getting a blank list in both a client's installation and the BMC online Demo even thought there are policies available.

       

      change summary dropdown.PNG

       

      empty change list.PNG

       

      change policies.PNG

       

      Thanks!