Does the ping work from CCM to agent & system ping from server to agent machine? also run ag_diag_comm to see if there are any communication issues.
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Is your agent is available in CCM? if it is not available, you can enable the debug from agent server using agdbglvl utility.
e.g. run the below on command prompt (Windows) or on shell prompt (Unix)
You can set the debug level as per your requriement from 0 to 4 wherein 0 is no debug and 4 is highest debug level.