3 Replies Latest reply on Sep 30, 2019 7:54 AM by Ganesh Prakaash

    Description of Service Request in MyIT

    Ganesh Prakaash
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      In MyIT when User searches for a Service Request only the Title is shown as the title doesn't explain much and User needs to open the Service Request in order to read the Description.

      Wherein in the Request Entry Console the Description of each and every Service Request is displayed by default (below the Title of the Service Request), this helps the User to understand the Service Request without opening it.


      Please let me know if it is possible to have the Description of the Service Request displayed in MyIT by default or on hover of the mouse.


      This will help the User to get the required information about the Service Request without opening it.