0 Replies Latest reply on Sep 18, 2019 11:58 AM by Mayur Jejurkar

    Getting the failure error "The PATROL installer upgrade process failed while installing due to existing files being used by active processes on the system" while upgrading the patrol agent from 9.6 and 10.7 version (we have both versions) to 11.0 version.

    Mayur Jejurkar
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      Getting the failure error "The PATROL installer upgrade process failed while installing due to existing files being used by active processes on the system" while upgrading the patrol agent from 9.6 and 10.7 version (we have both versions) to 11.0 version.

       

      What needs to be done? tried restarting the server but no luck. Please suggest any resolution.

       

      Thank you.