2 Replies Latest reply on Sep 17, 2019 8:01 AM by Cristy Castano

    (Ref:IN...) Tag line used to reply to an email from RF

    Cristy Castano
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      The tag used in Incident email is is (Ref:IN:{!BMCServiceDesk__Incident__c.Name})


      If using this in Change Management, what should be the (Ref:XX:{...

      I am assuming that the IN is for Incident, what then would it be for Change or Task, etc?