5 Replies Latest reply on Sep 23, 2019 1:13 AM by Andreas Mitterdorfer

    Need to exclude SLA calculation for some support groups in 24/7 Service Target

    JCP Remedy
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      Hi All,


      In our environment  we have 24/7 Service target defined for all the support groups but however some support groups only operate from INDIA and those groups need to follow SLA from 8:00 AM to 7:30 PM IST.


      Now requirement is to exclude SLA calculation for these support groups only. I don't want to create separate Service targets for this and exclude in the existing service target.

      Can we achieve this without creating new service targets?