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I would suggest to split it out. Don't do the notification in the New Email BR, but created a new business rule for Ticket, then you can use the reference to the first name and other one's.
The issue what you're encountering is due to there being no ticket yet (that's why it references the ACTIONRESULT) at the time the rule is run and therefor that information you are referencing isn't available yet. If you split out the business rules that should work better for what you are looking for.
That is a great suggestion Johan. The other thing you could try is to go into the schedule tab and set it to run after 1 minute. Sometimes that will allow all the rules to finish processing and then pull the proper values.