3 Replies Latest reply on Sep 16, 2019 2:54 AM by Dwina Andilla

    Failed to add attachment error on Incident/Change Request ticket

    Dwina Andilla
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      Hi, we using BMC Remedy 9.1.04 version. We have this failed attachment error when upload file on Incident or Change Request ticket, and at least it happen frequently in once a month. Our temporary workaround is with restart the midtier server. We want to know what's the root cause with this issue? Why this happen frequently? If any other of you ever had this issue and know how to solve, please advice. Thank you.

       

      Regards,

      Dwina.