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Please try below steps mentioned in the snippet from the document:
While adding new attachments, you might receive the
Failed to attacherror message.
1. Open the context.xmlfile in the Apache Tomcat installation directory, and perform the following actions:
Locate the following entry:
<!-- Uncomment this to disable session persistence across Tomcat restarts -->
<Manager pathname="" >
<!--" and "
-->" from before and after the
<Manager pathname="" >entry and save the file.
Restart Tomcat to disable the session persistence for all web applications.
2. Open the config.properties file, and modify the following parameters as shown:
Also please refer below KB Article:
On our midtier config.properties file doesn't have those parameters. The config.properties file is located at <MidtierInstallDirectory>\WEB-INF\classes, right? Thank you for your advice.