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I would check to see if the email addresses typed into Track-It! are entered properly and then check that the emails from Track-It! to those external recipients are making it to the Exchange server. I would think they should be there in a Outbox or Sent folder for that email account if they are reaching the server.
Thanks so much Chris. We figured out the problem was indeed on the Exchange side.
That is good news. Glad to hear you figured it out.