1 Reply Latest reply on Sep 25, 2019 8:49 AM by Maurizio Bollino

    Service Outage duration

    Maurizio Bollino
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      Hi all

      in one of our customer with TS 11.0 and BSR 3.11, outage records in front of service UNAVAILABLE not closing as expected.

      We supposed that the outage record should close when the service went from UNAIVALABLE in any other state, but, it will be closed only when the service reach the OK state again.

      Is there a way to achieve outage closure when service in nomore UNAVAILABLE (as example WARNING state) ?

      Thank you for your help

      Maurizio