6 Replies Latest reply on Sep 16, 2019 11:11 AM by Martin Geoghegan

    Need to show tickets opened by helpdesk versus tickets opened by end users.

    Martin Geoghegan
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      Hi,

       

      I have a request from an IT Manager to build an open tickets report that shows the number of tickets opened by the IT team using the 'Smart Recorder' option versus the number of tickets opened by end users via the MyIT portal.

       

      Is this possible?