1 Reply Latest reply on Sep 4, 2019 4:52 AM by Parag Ghanekar

    RE:HTML Templates as part of Email Notifications in Remedy

    Abdul Moid Mohammed
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      Hi Team

      ,

      We are on BMC Remedy ARS,ITSM Suite,SRM,SLM 9.1.04.002 along with RSSO,Digital WorkPlace

       

      I would like to have few of the details or sample templates if any?

      We are looking out for the process to initiate HTML Template as part of notifications.

      Would like to know what it takes to get this done and implemented for the same.

      Appreciate response at your earliest avaiability.

       

      --

      Abdul Moid Mohammed

        • 1. Re: RE:HTML Templates as part of Email Notifications in Remedy
          Parag Ghanekar

          You can specify the templates to be used on SYS:Notification Messages Form.

           

          So if the notification are OOTB you can go in and set the HTML template Name on the entries.

           

          If its custom notifications without using the SYS:Notification messages , you can set the template to be used on the Notify action itself.

           

          You will need to add the HTML templates to the Email Templates form first.

           

          Hope this helps. If unsure please provide more details of what you are trying to achieve and notification type.

           

          Regards

          Parag