2 of 2 people found this helpful
There is an escalation on incident or req Or other application which closes the requests.
Look for escalations from developer studio for each applications.those escalations generally run every 5 mins.
1 of 1 people found this helpful
You can configure auto closure of tickets in Incident/Change Rule from Application Administration Console.
4 of 4 people found this helpful
Ankit ist right, you can configure it per module.
This only makes sense if you don't use srm. In the SRM module BMC has forgotten its backend module design and hard coded it for 15 days.
If you configure it <> 15 both tickets will diverge and you will get problems with reopen. But this is only a supplementary note.
Please check the Incident Rules in the
Application Administration Console -- > Custom Configuration--> Incident Management --> Advance Settings
3 of 3 people found this helpful
There is 'CFG Rules' form for each application where autoclose interval is defined. Please find below escalations responsible for autoclose:
Purchase Requisition: AST:AHA:AutoClose15daysAfterReceived
Known Error: PBM:PKE:AutoCloseCorrectedORNoActPlanned
Service Requests: SRM:REQ:AutoClose
Work Orders: WOI:WOI:AutoCloseCompleted
Thanks you all.