Hi Jon, where are you doing the reporting, are you doing this with a Smart Reporting option or elsewhere? Would you be able to provide more details of how you are currently pulling the event details?
Hi Betty Neumann, the report is being created in Smart Reporting. For now we are working around by ensuring users take ownership of the event, but unfortunately these details don't seem to be syncing to Smart Reporting from TrueSight 100% of the time. Initially what I experienced was, I search by criteria and as I added slots that had lists, the report would create a unique record in the list of events for each value in the slot. When we have an event that had 6 or 10 values in the list, we would get 6 or 10 rows/records for one event. It would be nice for reporting to flatten this information, but I also understand it is processing information as it knows it to be, so I wasn't sure if people who are more versed in the program had solutions or work arounds for situations like this.