1 Reply Latest reply on Aug 29, 2019 11:03 PM by Ashish Mahajan

    Track-It! 20.19 mailbox monitor

    Russell Arrington
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      In version 11.4xx, there was a way to set the mail monitor to move the emails that created the tickets to a certain folder in the mailbox. I am aware with 20.19 much has changed including the piece the supported Lotus Notes, but is there any way to set 20.19 to move the emails to a certain folder?

       

      Right now it moves them directly to the trash and part of our mail policy is deleting anything in that folder after 24 hours