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You may want to look into training courses.
BMC Helix ITSM runs on the AR System platform; while you can connect Innovation suite apps to ITSM, you cannot customize ITSM from innovation suite.
How can I customize the Helix ITSM, If I want? I want to add some extra widgets on ticket console and call the external APIs based on the information of the created ticket.
Thank you in advance.