3 of 3 people found this helpful
Kindly follow the below documentation link in order to add custom fields in smart it view:-
Also did you provide the permission to your custom field like "Read/Write" and allow any user to submit also a public change permission at ITSM end ?
yes I have already did like you suggest and according to guide
What Kind of fields is that. It looks like display-only.
all of the fields entry mode is Optional. Character and date fields.
2 of 2 people found this helpful
I have seen this issue before (2 weeks ago). Where the fields are added correctly and added to the forms in Smart IT. But if you modify them they are not saved.
Please restart Smart IT service and it should be fixed.