1 Reply Latest reply on Aug 23, 2019 10:09 AM by Cris Coffey

    Issues with technician assignements and technician names after migration

    Chris Webb
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      After our migration from 11.4 to 20.19, nearly all of our tickets (approximately 200,000 records) are assigned to Help Desk group, which doesn't do us any good, and around 65,000 of our tickets aren't assigned to technicians. What happened to their assignments?


      Also, our migrated technician names are all screwed up. For example, we had a shared queue called Network Group but it got renamed to NGROUP17 in the new system. Some of our technician names are much more screwed up than that too. How can I fix our technician ID's?