1 Reply Latest reply on Aug 23, 2019 6:12 AM by Abhishek Shrivastava

    How to track license usage for Read license

    Marcia Nemalili
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      Good Day,

       

      I am trying to track users who logs into the system with Read license. I looked at the Current Usage and Historical usage form, but it does not keep track of read only Floating and Fixed. Is there any other way of getting this information? I tried enabling the User logs writing to the AR System Log: User form, but this form is growing so fast of which it's worrying that it might impact performance.

       

      Any suggestions?

       

      Thanks

      Marcia

        • 1. Re: How to track license usage for Read license
          Abhishek Shrivastava

          You can check that in License Review form [BMC Remedy AR System Admin console --> Application --> Users/Groups/Roles --> License Review].

          if having server group environment than go and check in-

          [ Remedy Management console --> AR System Server Group console -->Manage User Licenses].

           

          you should able to see entry of all current users with Read License.

           

          But yes Historical data of Read User Licenses you will not able to see.

          2 of 2 people found this helpful