4 Replies Latest reply on Aug 23, 2019 2:32 PM by Cris Coffey

    Setting date Parameters on a Customized report

    PBC Support
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      I'm having an issue with adding Parameters to a customized report.
      We're on 20.19.02


      We needed a report to be run monthly that would showed CLOSED tickets ( with close date), by Department and Tech worked and would show a customer Integer for each time.
      All that is working fine, but when we added PARAMETERS for FromDate and ToDate the report will continue to pull all dates.
      I've spoke with support and was told that since its a custom report they can't help me,  I'm just wondering if anyone else has had this issue and knows of a fix?thanks