Can you please share form names on which you are seeing this issue , also the AR-MT version .
IT is a custom form and we are working on 9.1.02 version
Have you created any AL to be executed on button click ?
please try creating AL on new form just to confirm button click functionality has issue or the workflow/form present on the system are having issue.
What do you mean by some buttons?
Are you able to see the buttons but nothing is happening on clicking those buttons or you are not at all able to see the buttons?
Also can you explain what is the expectation on clicking any one of the button which is not working?
Try with some other browser other than the current one that you are using or use incongnito mode to double check whether its a cache issue or it is really an issue. Also you can give it a try from other machine.
There is each AL associated with those buttons which have been working fine since a long time , they are giving desired output on the user tool just the issue is on mid tier
We can see the buttons , out of total 9 buttons only two are working , each buttons opens up different windows/dialog or a pop up box and have tried all the browsers and different users are facing this issue as it is production env all the non prod envs are working fine
Can you check then whether popup blockers are disabled or not? Is it the popup blocker which is not letting the dialog window open?
Disable popup and try/
Yes , popup blockers are disabled , its not that issue
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I see the flow works, but without changing it doesn't work,
You has try capture active links logs or capture traffic with fiddle for validate some corrupt elemnt?
Please check AR mid-tier version. Also try with other browser or browser cache clean as suggested by Amit.
Though you are facing issue, then you have to capture active link log as Daniel asked.
Yes i have activated the active link logs and also the trace log
I enabled the AL logs for a particular user and the buttons are working fine and log is being generated, after the AL logs are disabled im facing the same issue.
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Delete user entry from below forms and test again.
AR System User Preference
AR System Searches Preference
Relogin and check again.
I have 1 entry for user in AR System User Preference
and i have 82 entries for that one user in AR System Searches Preference -- should i delete all entries ?
and we dont have the CTM:CFG-ApplicationPreferences form