Is Internet E-Mail or Remedy Notification Method empty in associated Notification Logs? If you can, repeat events which lead to notifications not being sent with filter logging enabled, then examine recorded notification workflow to find out why it doesn't trigger sending notification by e-mail (e.g. maybe user who should receive notification does not have an e-mail address in CTM:People).
Just to be sure, when you say "none of the notifications", do you mean notifications for customers, support staff or both?
Do you have mailbox configured?
Please verify the steps below?
- Check in the people form (CTM:People) under Notification tab and check the notification availability.
- Check whether the mail box is configured or not?
- Enable SQL & Filter log sometimes if the entries are unable to push the record from NTE:Notifier log form to AR System Email Messages form then the entries won't be passing to the AR System Email Messages form.
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first off, is this an isolated issue or happening for all messages?
If all, then check the following:
- Email Configuration - You have set the Default value to "Yes" on the Outgoing Email configuration
If isolated, then refer to the answers already provided.
I run into the same issue recently. What is did was configure a test mailbox for outgoing(as suggested by Carl) and then give a reboot to server.
Then i can see that records start created in AR System Email Message form