We are currently on 11.6.9 - several months ago our CC field stopped working. Per BMC the only way to fix this was to upgrade to 11.6.10 - we were unable to upgrade due to a multitude of issues with the 11.6.10 installer. Recently we realized that the CC field has started working again in our DEV environment. I am trying to do an analysis of what changed between the two environments, but its taking some time. Thought I'd check to see if anyone else here had found the fix. Is it maybe a JAVA file that was added?
What was the behaviour when the CC was not working?
Did you receive any errors?