1 Reply Latest reply on Aug 19, 2019 2:03 AM by Patrick Mischler

    Severe issues with TrueSight Smart Reporting

    Patrick Mischler
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      We have 7 TSIM servers plus a remote cell to import data and events into TSSR. There is an RE for each of the TSIMs and as well one for the remote cell. When maintenance is done on the TSSR DB server (MS SQL) the whole TSSR is crashing. Some REs are stopped because they have no longer a connection to the database.

       

      This is a very difficult situation to recover. If we restart all REs at once the whole thing crashes again. We can start a maximum of two REs at once. As it is, we have up to two days to get TSSR up to date again (data 3 hours behind, which is also an issue).

       

      Does someone have experience how to improve the stability for such scenarios? Help is much appreciated!