2 Replies Latest reply on Aug 23, 2019 5:16 PM by Mohammad Rehman

    External support groups premissions - Only can see their REQ

    Rida El Hajj
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      We have three companies created in our Remedy, our company and two different comapnies. Also we have external support groups which belong to the different companies indistincly. For example, Group A.ext (an external group) belongs to our company and this group can see the REQs which are created by all our users but nor the INC neither the WO can see. This behaviour we want to change it to all external support group and the behaviour which we desire is that all external groups can see only and only their REQ independitly of which company it blenogs to. Is this feasible in REMEDY?