5 Replies Latest reply on Aug 19, 2019 5:42 AM by Neena Ahirrao Guha

    End user selfservice attachment is unavailable in Remedyforce console

    Francesca Priante
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      Hello,

      when a user submits an Incident from the Remedyforce selfservice attaching a file, in the console the ticket is available but the attachment is not.

      It happens only to some users: in particular users whose profile is cloned from another one. If I change the user profile from the cloned one to the original one, it works: in this case attachment is available in the console.

       

      I've "API enable" field checked in the profile and I've tried with different file types, but the problem is still showing. The user has "Service desk client" permission set enabled.

      Are there any other permissions I have to enable?

       

      Thank you very much