2 Replies Latest reply on Aug 15, 2019 9:47 AM by Seth Malwitz

    Mapping Email Content

    Seth Malwitz
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      Hello,

       

      I understand that we can use the delimiter and exact field names to have emails set content in a ticket. What I am looking to do is map fields with a key word without the need of delimiter or exact field names.

       

      For example in our school district we have a print shop. If someone emails the helpdesk with the word poster in the subject line I want it to set the category, set the priority, and assign the ticket to the appropriate person for printing posters.

       

      Is it possible to do this in Remedyforce?

       

      Thanks,

      Seth