2 Replies Latest reply on Aug 9, 2019 3:50 PM by Sean Knight

    Resolved to Close after two business days

    Sean Knight
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      I have searched through the community discussions and I cannot find anyone else having this problem.  I have a rule that I want a ticket that is Resolved state for two business days to close if no updates in that time.  I thought it was working, but it is not.  If anyone has any ideas, I would greatly appreciate it.

       

      Here is my business rule:

      2019-08-09_11-07-25.png

       

      Here is my normal work week scheduled:

       

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