I have searched through the community discussions and I cannot find anyone else having this problem. I have a rule that I want a ticket that is Resolved state for two business days to close if no updates in that time. I thought it was working, but it is not. If anyone has any ideas, I would greatly appreciate it.
Here is my business rule:
Here is my normal work week scheduled:
I ran into this issue before. Changed it to use work hours instead of days and it worked.
E.g. 16 hours instead of 2 days.
That worked. Thank you much!!!