Hi Rick Sheets
Please go through following links which contains the information related to the Email conversations (RF and Office Outlook) -
1st step is to create Email service by navigating to Setup > Email Services
2nd step is to configure the Email settings by navigating to RF Administration > Configure Email
And so on, by referring above docs I am sure you will able to work on your use case to integrate RF with Office outlook. Let us know if you need more assistance. You can always raise a case with RF Support team for more assistance.