2 Replies Latest reply on Aug 9, 2019 6:42 PM by Steven Seitz

    Leaving Change Manager field blank changes Risk Factor Total value

    Steven Seitz
      Share This:

      We have recently implemented ITSM Change Management 9.1 and have noticed that in some cases, leaving the Change Manager field blank will increase or change the Risk Factor Total.  I've looked for documentation around this but have not found anything helpful.  I think this might possibly have to do with change manager performance rating, but not sure.


      Can anyone shed some light on what is going on here?  Some internal teams are wondering if they should leave change manager blank going forward.  A risk of over 3 will engage a TCAB meeting, which requires several extra steps.


      No change manager selected - Risk is 3.078947


      Select change manager and the Risk lowers to 2.787879



      Many thanks

      -Steve Seitz