Escalation SYS:CLN:TA@00:05-StartCleanUp didnt run for the TMS:Task records and run for all other 88 records from the form SYS:Application CleanUp
So we thought the Task entries are corrupted as it is not getting trigger from last 6 months, so we took the backup of the Task entries and trying to import from Test environment but not able to to also the backup which we have taken is also not getting restore from the arx file.
Any suggestion while the Escalation is not getting fired only on this records and how to import back the backup records.
Now i am able to import the records as some issue with Data Import tools.
But can some one help on why that Escalation is not firing on Task form.