4 Replies Latest reply on Aug 8, 2019 8:31 AM by Anne Brock

    How to track whether Knowledge Article feedback is handled or not?

    Sonja Repo
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      Is there an existing feature in Remedyforce that enables to mark whether knowledge article feedback has been handled or not?

       

      For example, end user gives a feedback that the link in the Knowledge Article is not working. The support team member goes and updated the link in the Knowledge Article. How the support team member can mark the feedback as handled? Ideally the support team member shouldn't be able to delete any Knowledge Article feedback.