10 Replies Latest reply on Aug 7, 2019 11:44 AM by Kimberly Emerson

    Incident all in Red

    Kimberly Emerson
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      I have a question and am hoping someone can figure this out for me as I am new to using RemedyForce.  When in the console and viewing the incidents one of them is all in red. It is not a HIGH priority incident and the incident is Resolved.  I can't figure out why it is in red.  None of the other incidents are in red, not even the high priority ones.  Thank you for help you can provide to help me figure out why this occured.