1 Reply Latest reply on Aug 22, 2019 6:45 AM by Roland Pocek

    Make PA connection to ISN more fault tolerant

    Patrick Mischler
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      Hi PATROLER's

       

      We have a lot PA disconnected events which occur because of network hick ups (issues). But we still need the disconnected events for availability calculations and ticketing. So the question is, how can we make the connection between the PA and the ISN more fault tolerant?

       

      There are a lot of configurations which influence the connection of the PA to the ISN. First there are some configuration variables.

       

      /AgentSetup/integration/perIntegrationMaxNumRetries

      /AgentSetup/integration/integrationRetryPeriod

      /AgentSetup/integration/integrationConnectTimeout

       

      For the later two, the question is, are they independent from each other or are they mingled together in some way?

       

      There is also the heartbeat setting of the ISN coming into play. This is what this article is about.

       

      Any ideas how we can make the PA connection to the ISN more resistant to network hick ups?

       

      Regards,

      Patrick